Failing Adaptive Processing Server

Lately I’ve been working with the new version of BusinessObjects, BI4. In a previous post I already covered a bit on the migration process from XI 3.1 to the BI4 platform. From there, most of my attention has gone to working with Web Intelligence. Soon I encountered a problem with charts not showing up, or displaying red crosses. After some research I found it had something to do with a failing Adaptive Processing Server. I installed patch 8 which did not solve the problem, and then patch 9 which also did not solve the problem.

Ultimately I removed some services from the AdaptiveProcessingServer which solved my problem. In this post I’ll explain what I did en how to do it.

Warning: I only used Web Intelligence so far! My actions described below might cause other BO applications to stop working…

Log on to the CMC and go to ‘Servers’ and then ‘Servers List’ check the status of the APS (AdaptiveProcessingServer). In case it is not stopped, stop it manually by right clicking.

Once the APS is stopped, right click to ‘Select Services’.

I removed 14 services from the APS:

Then I saved the settings and restarted the APS. Charts are now showing up again.

Of course this disables certain functionalities that depend on the removed services. My primary goal however is to test Web Intelligence and that is working again.

For more information on configuring the APS visit Dallas Marks blog:

Sizing the Adaptive Processing Server in BI 4.0

Adaptive Processing Servers in SAP BusinessObjects BI 4.0


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5 thoughts on “Failing Adaptive Processing Server

  1. Erik

    Hi Paul,

    perhaps it was an issue with the Visualization service (an APS sub-service) housing Common Visualization Object Model – CVOM – which is responsible for creating charts visible in the WebI report. Consequently, it might have been a problem with memory allocation, did you have enough memory allocated?

    According the Companion guide the heap size for APS only with CVOM sub-service should be 1.5GB. Recommended value is 2GB.


    1. Allie

      Wow, das wird der Läufer wirklich nie mehr vergessen. Gliki¼lccherweÃse ist mir selber so etwas noch nie passiert. Ich selber bin ein Perfektionist und versuche immer, vorher die Strecken abzufahren, um eventuellen Problemen vorzubeugen. Aber im Rennen kann ja so einiges, unvorhergesehenes passieren.


      Thanks for some other fantastic post. Where else may anyone get that kind of information in such an ideal means of writing? I’ve a presentation subsequent week, and I’m at the search for such information.

  2. Ariel Becerra

    Gracias por tu publicación me ayudó bastante. Con esta solución también se resolvió el problema para desplegar los gráficos en IPAD.

    Nuevamente gracias desde Chile.

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